Privacy Policy
Privacy Policy of Spineletics
1. Introduction
At Spineletics, we are committed to maintaining the privacy and security of our clients' and patients’ personal information. This privacy policy outlines how we collect, use, disclose, and protect the personal information of our clients and patients in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information Collection
We collect personal information directly from our clients and patients during initial consultations and throughout the course of providing chiropractic care and/or personal training services. This information includes, but is not limited to:
Name and contact details (such as phone number, email address, and mailing address)
Health history and current health information
Payment information processed through our secure electronic medical records system
3. Use of Information
The personal information we collect is used for the following purposes:
To assess health needs and provide personalized chiropractic care and training plans.
To process payments and manage accounts.
To communicate with clients and patients regarding their services, appointment reminders, and changes to our services.
For internal administrative purposes, such as record keeping and compliance with our legal obligations.
4. Disclosure of Information
Spineletics does not sell, rent, or lease client and patient information to third parties. We may disclose client and patient information if required by law, such as to comply with a subpoena, or similar legal process. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
5. Information Security
We are committed to ensuring that your information is secure. We have implemented industry-standard security measures to safeguard and secure the information we collect to prevent unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, secure software development practices, and access control mechanisms.
6. Access to Information
Clients can access and make updates or corrections to their personal information through their account with our clinic. Clients have the right to request access to their personal data, correct inaccuracies, or delete their information when appropriate. Requests for access, correction, or deletion can be made by contacting the clinic directly.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When personal information is no longer needed, it is securely destroyed or anonymized.
8. Data Breach Notification
In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by law, detailing the nature of the breach, the possible consequences, and the measures taken to address the breach.
9. Use of Security Cameras
To ensure the safety and security of our clients and staff, Spineletics operates security cameras in certain areas of the clinic. Video footage is collected and stored securely and is used exclusively for security purposes. Access to the footage is limited to authorized personnel and may only be disclosed to third parties (e.g., law enforcement) if required by law or for investigative purposes. Video footage is retained only as long as necessary for security monitoring before being securely deleted.
10. Changes to this Privacy Policy
Spineletics may update this privacy policy periodically to reflect changes to our information practices. We encourage clients to periodically review this page for the latest information on our privacy practices.
11. Contact Information
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:
Spineletics
15 Wellesley St E Unit 215,
Toronto, ON M4Y 3B2
Email: info@spineletics.ca
Phone: (437) 673-7662